Person-Centred Care
Your goals, your choices. Every support plan is built around your unique needs, preferences, and aspirations.
FIRM GROUND
Care
Support built on solid ground
Person-centred, compassionate disability support designed to help you build independence, confidence, and a life that's truly your own.
Currently Accepting Participants · Western Sydney
ABN 72 664 414 377
WWCC Verified
NDISWC Verified
Support Coordinator? See Referrer Info →
Our Mission
Empowering every person to thrive
At Firm Ground Care, we believe that with the right support, every person can achieve their goals and live a meaningful, connected life. We are committed to building genuine, trusting relationships with every participant we serve.
In-Community Support
We meet you where you are — in your home, your neighbourhood, and the places that matter most to you.
Building Independence
Our skills development programs equip you with the tools and confidence to navigate daily life with greater autonomy.
Tech & Maker Activities
Supporting skills development through 3D printing, gaming, and technology projects tailored to your interests and goals.
Open Communication
We keep participants, families and plan managers informed at every step — no surprises, just clarity.
Who We Support
Tailored support for your NDIS journey
Whether you are new to the NDIS or an experienced participant, Firm Ground Care provides flexible, responsive services that adapt to your evolving needs. We work with you, your family, and your plan manager to make the most of your funding.
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Self-Managed Participants
Full flexibility — manage your supports your way with our transparent pricing.
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Plan-Managed Participants
We invoice your plan manager directly. Simple, stress-free billing.
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Agency-Managed
Unfortunately, as an unregistered provider we are unable to accept agency-managed funding at this time.
Ready to take the next step?
Reach out today for a free, no-obligation conversation about how we can support you.
What We Offer
Services & NDIS Support Items
NDIS Provider Status: Firm Ground Care is an unregistered NDIS provider. We can only provide services to self-managed or plan-managed NDIS participants. If your funding is agency-managed, we are unable to invoice the NDIS directly on your behalf.
| Service Name | Category | Description | NDIS Item Ref. |
|---|---|---|---|
| Assistance with Self-Care (Weekday Daytime) | Daily Activities | Personal care, hygiene assistance, grooming and daily living support during standard weekday hours. | 01_011_0107_1_1 |
| House Cleaning & Household Activities | Daily Activities | Domestic cleaning, laundry, and household activities the participant is unable to undertake. | 01_020_0120_1_1 |
| Community Participation (Weekday Daytime) | Social & Community | Support to access and participate in community, social and recreational activities on weekdays. | 04_104_0125_6_1 |
Current NDIS price limits are publicly available at
ndis.gov.au/providers/pricing-arrangements.
About Us
Who is Firm Ground Care?
Firm Ground Care was founded on a simple but powerful belief: that every person with disability deserves support that is consistent, compassionate, and genuinely person-centred. Our name reflects that commitment — we want every participant to feel they are standing on firm ground, with a stable and reliable team behind them.
Based in Australia, we are a dedicated NDIS disability support organisation providing a range of daily living, skills development, and community participation services. As an unregistered NDIS provider, we work exclusively with self-managed and plan-managed participants, giving us the flexibility to deliver truly tailored support.
Our team brings together lived experience, allied health training, and a genuine passion for the NDIS. Every support worker at Firm Ground Care holds a current Working with Children Check (WWCC) and NDIS Worker Screening Check (NDISWC) as required in NSW, and participates in ongoing professional development.
Business Details
Business Name: Firm Ground Care
ABN: 72 664 414 377
NDIS Provider Status: Unregistered NDIS Provider
Eligible Participants: Self-Managed & Plan-Managed Only
100%
Person-Centred Approach
NDIS
2026 Pricing Compliant
ABN
72 664 414 377
WWCC
Working with Children Check
NDISWC
NDIS Worker Screening Check
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Our Approach
We use strengths-based, goal-directed support planning. Everything we do is focused on meaningful outcomes for you.
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Service Agreements
All services are delivered under a clear, written service agreement aligned with your NDIS plan.
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Privacy & Dignity
We adhere strictly to the Privacy Act 1988 and NDIS Quality and Safeguards Framework at all times.
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Cultural Responsiveness
We are committed to delivering culturally safe, inclusive support for participants from all backgrounds.
Participant Resources
Your Rights & NDIS Information
At Firm Ground Care, we believe informed participants make empowered choices. Below are key resources to help you understand your rights under the NDIS.
🏛️ NDIS Code of Conduct
The NDIS Code of Conduct applies to all NDIS providers and workers — registered or not. At Firm Ground Care, every team member is required to uphold these standards. The Code requires providers and workers to:
- Act with respect for individual rights to freedom of expression, self-determination and decision-making
- Respect the privacy of people with disability
- Provide supports and services in a safe and competent manner with care and skill
- Act with integrity, honesty and transparency
- Promptly take steps to raise and act on concerns about matters that might have an impact on the quality and safety of supports
- Take all reasonable steps to prevent and respond to all forms of violence, exploitation, neglect and abuse
- Take all reasonable steps to prevent sexual misconduct
Source: NDIS Quality and Safeguards Commission — ndiscommission.gov.au
🤲 Your Rights as an NDIS Participant
As an NDIS participant, you have the right to:
- Be treated with dignity and respect at all times
- Make decisions about your own life, including how your supports are delivered
- Access supports that meet your needs, goals and aspirations
- Have your privacy protected
- Make a complaint or raise a concern without fear of reprisal
- Choose and change your providers
- Access an interpreter or advocate if needed
💡 Self-Managed Participants: What You Need to Know
If you are self-managing your NDIS plan, you have the most flexibility in choosing providers — including unregistered providers like Firm Ground Care. Key responsibilities include:
- Keeping records of all invoices and receipts for NDIS claims
- Ensuring all supports align with your NDIS plan goals
- Claiming within the NDIS Price Guide limits
- Managing your own service agreements with providers
📋 Plan-Managed Participants: Working With Us
If your plan is managed by a registered Plan Manager, using Firm Ground Care is simple:
- We provide tax-compliant invoices that your plan manager processes on your behalf
- Invoices reference your NDIS item numbers and dates of service
- We work directly with your plan manager to avoid any confusion or delays
- You remain in full control of your support choices
📞 Making a Complaint
If you have a concern about the support you receive, we encourage you to speak with us directly first. You can also contact the NDIS Quality and Safeguards Commission:
- Phone: 1800 035 544 (free call)
- Website: ndiscommission.gov.au
- TTY: 133 677 (National Relay Service)
You can make a complaint anonymously and will not be disadvantaged for raising concerns.
For Support Coordinators & Occupational Therapists
Referring a Participant?
Referring a Participant?
We make it simple.
Firm Ground Care is a Western Sydney NDIS provider built for fast, flexible referrals. Everything you need to complete your due diligence — credentials, capacity, and contact — is right here.
Currently Accepting New Participants · Western Sydney
We have capacity for new participants within 20km of Ropes Crossing for self-managed and plan-managed participants. We respond to referral enquiries as promptly as possible.
Provider Credentials
Trading Name
Firm Ground Care
ABN
72 664 414 377
NDIS Provider Status
Unregistered Provider
Eligible Participants
Self-Managed & Plan-Managed
NDIS Worker Screening (NDISWC)
✓ Verified
Working with Children Check (WWCC)
✓ Verified
Public Liability Insurance
✓ Active
NDIS Code of Conduct
✓ Compliant
Service Area
Western Sydney (20km of Ropes Crossing)
Why Refer to Firm Ground Care?
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Fast, Flexible Onboarding
As an unregistered provider, we have less bureaucracy. Participants can commence supports quickly once a service agreement is in place.
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Goal-Directed, Not Task-Directed
Every support is planned around participant goals. We use strengths-based, skills-development approaches rather than routine task completion.
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Transparent Communication
We keep you, the participant, and their family informed. Shift notes, progress updates, and incident reports are provided promptly and without prompting.
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Tech-Literate Support Workers
For participants with technology goals, our team can integrate 3D printing, gaming, and assistive tech into standard Skills Development sessions — at no extra rate.
Core Services We Offer Referrals For
Assistance with Self-Care Activities
Daily Activities
House Cleaning & Household Activities
Daily Activities
Community Participation & Social Access
Social & Community
Skills Development & Training
Skills Development
Transport (Activity-Based)
Transport
All supports priced at current NDIS maximum rates.
How to Refer
Three steps to get a participant started
No complex paperwork. No waiting lists. We move as fast as you need us to.
1
Get in Touch
Call us on 0404 018 902 or use the contact form. Tell us the participant's name, their funding type, and the supports they need.
2
Participant Intake
We conduct a brief intake conversation with the participant and/or their representative to confirm goals, support needs, and scheduling.
3
Service Agreement & Start
We issue a compliant NDIS service agreement. Once signed, supports can commence. Plan managers receive compliant invoices directly from us.
Ready to make a referral?
Contact us directly or use the contact form. We respond to all referral enquiries as promptly as possible.
Join Our Team
Build a career doing meaningful work
We are looking for passionate, skilled support workers in Western Sydney who want to make a genuine difference. If person-centred care matters to you, we'd love to hear from you.
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We are always interested in hearing from support workers who share our values. If you are passionate about person-centred disability support in Western Sydney, we would love a conversation. Send us an expression of interest and we will be in touch when a suitable opportunity arises.
🤲 Who We're Looking For
We are seeking support workers who bring genuine empathy, reliability, and a person-centred approach. You don't need to be a tech expert — but an interest in creative, skills-based support is a plus.
- Current NDIS Worker Screening Clearance (NDISWC) — or willingness to obtain one
- Working with Children Check (WWCC) — or willingness to obtain one
- First Aid & CPR certification (preferred)
- NSW Driver's Licence and reliable vehicle
- Experience in disability support, community services, or allied health (preferred)
💼 What We Offer
We are committed to being a great employer, not just a compliant one.
- Flexible casual hours in Western Sydney
- Competitive pay at current SCHADS Award rates
- Genuine mentorship and professional development
- Supportive, small-team environment where your input matters
- Opportunity to work with innovative, technology-based support programs
Express Your Interest
Send us a brief message introducing yourself and your background. We review all expressions of interest and will reach out when a suitable opportunity arises.
Get in Touch
Contact Firm Ground Care
We'd love to hear from you
Mobile
Available Hours
Mon–Fri: 8am – 6pm AEST
ABN
72 664 414 377
Service Area
Primary coverage: Western Sydney & Surrounding Areas (within 20km of Ropes Crossing). We may be able to accommodate participants in other locations on a case-by-case basis.
NDIS Status
Unregistered NDIS provider. Services available to self-managed and plan-managed participants only.